FAQ – Frequently asked questions

1. What exactly does a physiotherapist do?

Physiotherapists assess functional abilities, identify limitations and offer appropriate techniques to improve mobility, reduce pain and support rehabilitation. The approach varies according to each patient’s circumstances and condition.

2. Do I need a medical prescription to see a physiotherapist?

In France, physiotherapy sessions are generally provided on medical prescription, particularly in order to be covered by the French national health insurance system. Direct access is possible in certain situations, but remains limited under the current legal framework.

3. What happens during a physiotherapy session?

A session begins with an assessment that includes a discussion of your symptoms, progress and goals. The practitioner then carries out tests or mobilisation techniques before selecting the most appropriate approach, such as exercises, gentle mobilisation, postural work or personalised advice. The content of each session is adapted to your condition on the day.

4. How many sessions are generally needed?

The number of sessions depends on the condition being treated, how long it has been present, your progress and the goals established with your doctor. An initial estimate may be provided at the beginning of treatment, but this may change depending on your progress. The French national health insurance system has established specific rules for this.

5. Where is the practice located?

The practice is located in the 11th arrondissement of Paris, near the boundary with the 12th arrondissement, between Place de la Nation and Faidherbe-Chaligny.

Address: 265 Rue du Faubourg Saint-Antoine, 75011 Paris

Getting here:

• Metro: line 1 (Reuilly-Diderot), lines 2 and 6 (Nation), line 8 (Faidherbe-Chaligny), line 9 (Rue des Boulets)
• RER: line A (Nation)
• Bus: line 86 (Claude Tillier stop)

6. How can I book an appointment?

Appointments can be booked directly through Doctolib. You may also contact the practice by telephone or email if you have any specific questions or requirements. Practitioners are unable to answer the telephone during consultations. Please leave a voicemail message.

7. What should I bring or prepare before a session?

Please bring your physical Carte Vitale or, if available to you and activated on your smartphone, your digital Carte Vitale, together with your prescription, medical reports, imaging results or any other documents that may help us understand your situation. Comfortable clothing is recommended to allow you to move freely during the session.

8. Is physiotherapy covered, and how much does it cost?

In France, fees are regulated and depend on the prescribed treatment. Part of the cost is covered by the French national health insurance system, and the remaining amount may be covered by your supplementary health insurance. The exact amount therefore depends on your personal coverage and the type of treatment provided.
For further information, please contact your CPAM and supplementary health insurer.

9. Does the practice offer specialist expertise or additional training?

The practice’s physiotherapists regularly undertake continuing professional development to keep their knowledge up to date and adapt treatment in line with current recommendations. Their areas of training include:

• Management of musculoskeletal disorders
• Manual lymphatic drainage, oncology and breast care
• Bobath concept and neurological rehabilitation
• Visceral manual therapy
• Post-traumatic and post-operative rehabilitation
• Postural work and functional rehabilitation

The approach offered depends on each patient’s needs and the specific expertise of each practitioner.

10. How can I access the Patient Area?

The Patient Area provides access to exercises, instructions, images, videos and documents made available by the practice.

Access is restricted to patients who have received a username and temporary password from their physiotherapist. When logging in for the first time, patients must choose a new password.

Only the patient’s first name and the initial of their surname, as required to identify the account, are stored. No contact details, such as an email address, postal address or telephone number, and no health data, including diagnoses, prescriptions or individual treatment programmes, are stored in the Patient Area.

The available exercises form a general library and are not assigned individually through the portal. Please only perform exercises recommended by your physiotherapist.

The Patient Area can be accessed at kine-pc.fr/en/espace. It can be used directly in a web browser or installed as an application on a phone, tablet or computer.

If you have forgotten your username or password, please contact the practice directly. You can then be issued with a new temporary password.

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